Contact Us
We're here to help! Get in touch with our support team
📞 Get In Touch
Have questions, feedback, or need technical support? We'd love to hear from you. Choose your preferred method of contact below.
Live Chat
Chat with our support team in real-time
Available Mon-Fri
9 AM - 6 PM (GMT)
❓ Frequently Asked Questions
Before reaching out, check if your question is answered below:
Q: Is your service really free?
A: Yes! Our video player is completely free to use. We support our service through non-intrusive advertisements. There are no hidden fees, subscriptions, or premium tiers.
Q: Why isn't my video playing?
A: Common reasons include: invalid video URL, platform restrictions, or network issues. Make sure you're using a direct video URL from a supported platform. Try refreshing the page or using a different browser.
Q: Do you store my videos?
A: No, we don't store any videos. Our player streams directly from the source URL you provide. We don't upload, download, or cache any video content on our servers.
Q: Which video formats are supported?
A: We support all standard web video formats including MP4, WEBM, OGG, and M3U8 (HLS). The video must be accessible via a direct URL.
Q: Can I use this for commercial purposes?
A: Our player is designed for personal use. For commercial licensing or enterprise solutions, please contact us at business@ani-huatv.com
Q: How can I report copyright infringement?
A: We take copyright seriously. If you believe content accessed through our player infringes your rights, please send a DMCA notice to dmca@ani-huatv.com with complete details.
💼 Business Inquiries
For partnership opportunities, advertising, or business collaborations:
🛠️ Technical Support
When reporting a technical issue, please include:
- • Your browser name and version
- • Device type (Desktop/Mobile)
- • Operating system
- • Error message (if any)
- • Steps to reproduce the issue
This information helps us resolve your issue faster!
⏱️ Response Time
We strive to respond to all inquiries promptly:
- General Questions: Within 24 hours
- Technical Issues: Within 48 hours
- Business Inquiries: Within 3-5 business days
- Legal Notices: Within 5-7 business days
🌐 Connect With Us
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